Privacy Policy

1. Who we are

TrustVest is operated by TrustVest, Inc. (“TrustVest,” “we,” “us,” or “our”), with its principal office at 1 Ledger Square, Suite 400, New York, NY 10004. This Privacy Policy applies to the information we collect when you use our website, product, or related services.

2. Information we collect

We collect information you provide directly and information generated when you use the service.

Information you give us may include:

• Account details such as name, email address, and login credentials
• Answers to the goal, timeline, risk comfort, and related questions used for matching
• Contact information when you reach out for support
• Funding-related details required to process transfers or other supported payment methods

Information collected automatically may include device and browser type, approximate location derived from IP address, pages or screens viewed, and basic usage logs needed to operate and secure the service.

3. How we use information

We use the information we collect to:

• Provide, maintain, and improve the matching experience and account features
• Process funding and show you the terms that apply before you invest
• Respond to support requests and communicate about your account
• Protect the security and integrity of the service
• Comply with legal obligations and enforce our terms
• Understand how the product is used so we can make it clearer and more reliable

We do not use your personal information to sell advertising to third parties or to build profiles for unrelated marketing.

4. How we share information

We do not sell your personal information. We may share information only in these limited cases:

• Service providers who help us operate the product (for example, hosting, email delivery, or payment processing), under contracts that limit their use of the data
• Legal requirements when we believe disclosure is required by law, regulation, or valid legal process
• Safety and rights when reasonably necessary to protect TrustVest, our users, or others from fraud, security threats, or harm
• Business transfers in connection with a merger, acquisition, or sale of assets, subject to appropriate protections

5. Retention

We keep personal information only as long as needed for the purposes described in this policy, including to provide the service, meet legal and accounting requirements, and resolve disputes. When information is no longer needed, we delete or anonymize it where practicable.

6. Security

We protect personal information with appropriate technical and organizational measures, including encryption in transit and at rest, access controls, and monitoring. No method of transmission or storage is completely secure; we work to reduce risk and respond promptly if an issue arises. More detail is available on our Cybersecurity page.

7. Your choices

Depending on where you live, you may have rights to access, correct, delete, or export certain personal information, or to object to or restrict certain processing. You can also update account details through the product where available, or contact us to make a request.

You may unsubscribe from non-essential marketing emails using the link in those messages. Transactional and account-related messages are part of the service and may continue while your account is active.

8. Cookies and similar technologies

We use cookies and similar technologies that are necessary for the service to function (for example, keeping you signed in and maintaining security). We may also use limited analytics to understand usage. You can control cookies through your browser settings; disabling some cookies may affect how the product works.

9. Children

TrustVest is not directed at children under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us so we can delete it.

10. International users

If you access the service from outside the United States, your information may be processed in the United States or other countries where we or our service providers operate. Those countries may have different data-protection rules than your own.

11. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date and, where appropriate, provide additional notice. Continued use of the service after changes take effect constitutes acceptance of the updated policy.

12. Contact

Questions about privacy or requests related to your information can be sent to support@trustvest.pro or through the details on our Contact page.

13. Related documents

Use of the service is also governed by our Terms and conditions. Security practices are summarized on our Cybersecurity page.